Operations Analyst – Digital Transfer Agency

ZILO™

. Capture and validate subscription and redemption orders through the distributing broker-dealer channel .

Posted 11/7/2026full-timeBoston • Massachusetts • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in transfer agency operations, including order processing, reconciliation, and regulatory compliance. Proficient in managing investor onboarding and maintaining accurate records while adhering to strict deadlines and control measures.

Highest-signal resume keywords

Transfer Agency ExperienceReconciliation ExpertiseInstitutional Investor OnboardingRegulatory Compliance KnowledgeAttention To Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingNAV ApplicationSettlementReconciliationKYC / KYB WorkflowsMint And Burn InstructionsEscrow ManagementData ValidationPricing Error IdentificationControl Evidence Production

Soft Skills

Clear Written CommunicationAdaptabilityCuriosityDisciplineTeam Collaboration

Tools & Technologies

MultifondsGTASDigital Assets ExposureTokenised Funds Familiarity

Certifications & Qualifications

FBI Criminal History Record Check Eligibility

Industry Keywords

Investment OperationsFund AdministrationMoney Market Fund ExperienceDealing Cycle UnderstandingRegulatory Standards Compliance

About the role

Key responsibilities & impact

Capture and validate subscription and redemption orders through the distributing broker-dealer channel
Apply forward pricing once NAV is received and validated, holding orders when pricing conditions are unmet
Prepare and submit mint and burn instructions under maker-checker controls
Manage escrow and intent lifecycles, including deferred actions, retries and cut-off roll-forward
Handle partial fills, child intents and batched dealing
Process institutional investor onboarding with identity and screening providers and verifiable credential issuance
Maintain investor static data and linkage between on-chain records and the off-chain book-entry layer
Process transfers, exchanges and account maintenance requests with protocol eligibility checks
Perform US-hours daily-cycle activities, including readiness, queue and exception triage, end-of-day completeness and control checklists
Run and evidence daily three-way reconciliations, investigating breaks and escalating non-timing differences
Reconcile mint and burn activity against instructed dealing and the register
Conduct documented handovers with the UK operations hub
Provide named cover for UK hub analysts and maintain maker-checker separation during absences
Escalate unresolved cover issues to the Head of Operations – US
Produce and retain operational evidence supporting controls and recordkeeping rules
Escalate exceptions, suspected errors and control concerns promptly
Identify and report pricing and dealing errors and produce underlying data
Work to applicable transfer-agent regulatory standards, including Rules 17Ad-2, 17Ad-6, 17Ad-7, 17Ad-10, 17Ad-11 and 17Ad-15

Requirements

What you’ll need

Experience in transfer agency, fund administration or investment operations, with hands-on order processing and register maintenance
Understanding of a dealing cycle end to end – cut-off, NAV application, settlement and reconciliation – and of why each step exists
Reconciliation experience with the discipline to investigate rather than write off a break
Accuracy under a daily deadline, and the confidence to stop and escalate rather than process through an exception
Comfortable working as part of a distributed team across time zones, with clear handover discipline
Clear written English, sufficient to produce records that stand as regulatory evidence
Eligible to be fingerprinted and submitted for an FBI criminal history record check through an approved channeler under Rule 17f-2, which is a condition of appointment
Exposure to digital assets, tokenised funds or wallet-based investor servicing
Money market fund experience, including same-day dealing patterns and yield accrual
Experience with institutional investor onboarding and KYC / KYB workflows
Familiarity with transfer agency platforms such as Multifonds, GTAS or similar
Ownership of the register and responsibility for its accuracy
Curiosity about the tokenised model
Discipline in following and improving documented processes
High attention to detail in processing, documentation and control evidence
Adaptability in a growth-stage environment
Ability to explain operational and regulatory matters plainly to colleagues, auditors, counterparties and regulators

Benefits

Comp & perks

Competitive base salary (details on application)
Comprehensive US benefits package including medical cover
401(k) plan
Paid time off
US public holidays