Admissions Representative

Zinnia Health

. Serve as the first point of contact for prospective clients and their families throughout the admissions process .

Posted 10/13/2026full-timeNorth Kingstown • Rhode Island • United StatesJunior💰 $18 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare admissions processes, including client screening, insurance verification, and compliance with HIPAA regulations. Possesses strong communication skills and the ability to manage multiple tasks effectively while maintaining confidentiality and professional standards.

Highest-signal resume keywords

Healthcare Admissions ExperienceInsurance Verification KnowledgeHIPAA ComplianceEffective Communication SkillsCrisis De-escalation Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ScreeningInsurance Billing KnowledgeOffice Equipment ProficiencyBehavioral Health TerminologyDocumentation Skills

Soft Skills

Excellent Phone EtiquetteMultitasking AbilityIndependent Work CapabilityBoundary MaintenanceCrisis Response Skills

Tools & Technologies

CRM SystemsEMR SystemsSales Software

Industry Keywords

Substance Abuse TreatmentMental Health DisordersConfidentiality GuidelinesInfection Control Practices

About the role

Key responsibilities & impact

Serve as the first point of contact for prospective clients and their families throughout the admissions process
Answer pre-admissions and general intake questions from potential clients, families, and referral sources via phone, email, and website
Conduct over-the-phone screenings, initial pre-screenings, and assessments to determine program eligibility
Provide information about treatment services, program options, insurance verification, and admission procedures
Schedule intakes and coordinate transportation and admissions
Collaborate with clinical and administrative teams to support a seamless intake process
Maintain accurate records in CRM or EMR systems and follow up with potential clients
Audit client accounts to ensure files are complete and compliance is maintained
Assist supervisory staff with follow-up requirements associated with files in operations systems
Ensure compliance with HIPAA, confidentiality guidelines, and protected health information requirements
Attend company meetings and training
Maintain professional standards and follow organizational policies and procedures
Complete required documentation
Use technology and equipment to improve performance and organizational processes
Recognize and provide resources to callers as needed
Perform other assigned responsibilities

Requirements

What you’ll need

High School Diploma preferred
Training in the use of office equipment and sales software/programs preferred
Training in insurance plans and/or medical billing preferred
1 year of experience in healthcare admissions; experience in substance abuse treatment is preferred
Previous experience working with health insurance companies is preferred
Minimum of 3 years of lived experience with substance use and/or mental health disorders for self, family member, or loved one
Excellent working knowledge of office equipment and software programs
Excellent phone etiquette and effective written and verbal communication
Knowledge of insurance coverages, verifications, billing cycle processes, and behavioral health terminology
Ability to maintain confidentiality and comply with HIPAA and federal, state, and local laws
Knowledge of infection control practices for an office environment
Ability to work independently, multitask, make timely decisions, and manage assigned tasks with little supervision
Ability to maintain appropriate boundaries between staff and clients
Ability to respond to or de-escalate callers experiencing crisis or emotional volatility
Must be able to frequently sit and occasionally lift and/or move up to 25 pounds
Must be able to work Tuesday through Saturday, 11:00 a.m. to 7:30 p.m.
Certificates, licenses, and registrations: None required

Benefits

Comp & perks

Competitive Pay
Career Development
Competitive Benefits & 401k
Hybrid office/home work arrangement
Reasonable accommodations for known disabilities