Senior Product Manager – D2C Products

Zip Co

. Develop and execute a 6–12 month product roadmap translating customer needs and business priorities into experiments and product improvements .

Posted 11/3/2026full-timeRemote • United StatesSenior💰 $140,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management with a focus on consumer-facing digital products, utilizing quantitative and qualitative research to drive product improvements and customer satisfaction. Proficient in developing and executing product roadmaps, managing cross-functional collaboration, and leveraging AI tools for enhanced productivity.

Highest-signal resume keywords

Product Management ExperienceConsumer-Facing Digital Product OwnershipQuantitative Data AnalysisCross-Functional CollaborationLean MVP Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Roadmap DevelopmentCustomer Behavior AnalysisUsability TestingMarket AnalysisExperimentation Roadmap ManagementCustomer Metrics TrackingProduct Requirements DefinitionHypothesis DevelopmentLean TestingPerformance Improvement

Soft Skills

Strong Execution SkillsCommunication SkillsAdaptability in Fast-Moving EnvironmentsProblem-Solving SkillsCollaboration Skills

Tools & Technologies

AI ToolsLLM ToolsData Analysis ToolsProduct Management SoftwareCustomer Relationship Management (CRM)

Industry Keywords

FintechFinancial ServicesDirect-to-Consumer ProductsRegulatory ComplianceCustomer Satisfaction

About the role

Key responsibilities & impact

Develop and execute a 6–12 month product roadmap translating customer needs and business priorities into experiments and product improvements
Lead day-to-day product development from discovery through launch and iteration
Independently manage a key direct-to-consumer financial product within Zip’s portfolio
Identify high-value customer problems, run experiments, and lead cross-functional product delivery
Define product requirements, priorities, success measures, MVP scope, and delivery plans
Conduct quantitative analysis, customer research, usability testing, market analysis, and direct observation of product behavior
Identify and validate product opportunities using customer needs, behavioral data, business potential, and Zip capabilities
Build and maintain an experimentation roadmap using lean tests and MVPs
Track customer and business metrics including acquisition, activation, conversion, adoption, engagement, retention, utilization, repayment performance, revenue, and customer satisfaction
Partner with Data, Finance, and Credit Risk on product economics and performance
Collaborate with Product Design and Research to create simple, transparent, intuitive, and trustworthy financial experiences
Work with Engineering on tradeoffs involving customer value, speed, technical complexity, scalability, and learning
Partner with Marketing, Growth, CRM, and other teams on positioning, go-to-market, onboarding, customer education, and lifecycle engagement
Coordinate with Credit Risk, Compliance, Legal, Finance, Treasury, and Operations on regulatory, credit, operational, funding, and customer considerations
Use post-launch performance and customer feedback to improve, scale, rethink, or stop initiatives
Collaborate with Group Product Manager and other Product Managers on a cohesive multi-product Zip experience
Explore appropriate AI uses across customer experience and team productivity
Communicate priorities, progress, results, risks, and tradeoffs to cross-functional teams and stakeholders
Contribute to product-management practices including roadmaps, experimentation, decision-making, product reviews, documentation, and written communication

Requirements

What you’ll need

5+ years of product-management experience
Meaningful experience owning and improving a consumer-facing digital product
Product management experience at a fintech or financial services organization strongly preferred
Experience independently managing a product or significant product area from discovery through delivery and iteration
Experience using quantitative data and qualitative research to identify unmet needs and understand customer behavior
Experience developing hypotheses, designing tests, launching lean MVPs, analyzing results, and using evidence to determine next steps
Experience developing and managing a product roadmap over an approximately six-month planning horizon
Strong execution skills working with Engineering and Product Design
Experience defining and managing customer and business outcomes such as activation, conversion, adoption, engagement, retention, utilization, revenue, or customer satisfaction
Ability to make thoughtful tradeoffs among customer value, business outcomes, implementation complexity, risk, and speed
Cross-functional collaboration with Product Design, Engineering, Data, Marketing, Credit Risk, Compliance, Legal, Operations, Finance, and other partners
Comfort working in a fast-moving environment with ambiguity, incomplete information, and changing priorities
Fluency applying AI and LLM tools to personal productivity and interest in trustworthy customer-facing applications
Alignment with Zip’s core values: Customer First, Own It, Stronger Together, and Change the Game
Visa sponsorship is not available for this position

Benefits

Comp & perks

Flexible working culture
Incentive programs
Unlimited PTO
Generous paid parental leave
Leading family support policies
Company-sponsored 401k match
Learning and wellness subscription stipend
Beautiful Union Square office with a casual dress code
Industry-leading, employer-sponsored insurance for you and your dependents, with several 100% Zip-covered choices available
Bonus and/or commission awards may be included in total compensation
AI opt-out request available for Greenhouse Talent Matching review