Event Operations Specialist

ZipLiens

. Support the Sr. Director of Single Event in improving Single Event lien resolution operations . Review current portal workflows, identify steps to cut, combine, or add, and document updated workflows for Product and

Posted 10/23/2026full-timeRemote • Kentucky • United StatesMid-LevelSenior💰 $51,000 - $69,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in lien resolution operations, data analysis, and process improvement, with strong capabilities in workflow documentation and reporting. Proficient in utilizing advanced Excel and Tableau for data management and visualization.

Highest-signal resume keywords

Lien Resolution OperationsAdvanced Excel SkillsWorkflow DocumentationData AnalysisTableau Reporting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data CleaningProcess ImprovementKPI TrackingReportingData Gap Analysis

Soft Skills

Attention to DetailClear CommunicationOrganizational SkillsSelf-Directed

Tools & Technologies

Google SheetsTableauR&D Tools

Industry Keywords

Healthcare ClaimsMedical Billing WorkflowsPersonal InjurySensitive Information HandlingPHI Compliance

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Support the Sr. Director of Single Event in improving Single Event lien resolution operations
Review current portal workflows, identify steps to cut, combine, or add, and document updated workflows for Product and Development
Build lienholder-specific workflows with the Agency Management team
Support workflow updates as new R&D tools are introduced
Share workflow needs with Development and support testing by gathering and passing along feedback
Use data to identify bottlenecks, repeated manual steps, and technical issues, and recommend improvements
Clean and maintain customer, client, metric, lienholder, and agency contact data
Find and fix data gaps, duplicates, and errors; flag recurring issues and recommend prevention measures
Help define and track team KPIs, including lien reductions, time to resolution, and recovery ratios
Assess reporting gaps and work with Development and Data Engineering to build reports and dashboards
Pull, maintain, and refine recurring lienholder and agency reports
Collaborate with Lien Resolution Operations and Customer Success to align reporting with customer and operational goals
Track the impact of workflow and process changes and performance against KPIs

Requirements

What you’ll need

3+ years of experience in an operations, data, reporting, or process improvement role
Working knowledge of lien resolution, personal injury, healthcare claims, or medical billing workflows
Advanced Excel/Google Sheets skills (pivot tables, lookups, cleaning and combining data)
Experience documenting workflows or processes and explaining operational needs to technical teams
Strong attention to detail and comfort working with messy, incomplete, or inconsistent data
Clear written and verbal communication, including explaining data and process issues to non-technical and technical audiences
Organized and self-directed; comfortable on a new team where processes are still being defined
Experience handling sensitive or confidential information, including PHI
Bachelor’s degree in a related field or equivalent work experience
Experience with Tableau or similar reporting tools
Experience working with developers or product teams on system changes
Applicants must be authorized to work in the United States without the need for employer-sponsored visa support now or in the future

Benefits

Comp & perks

Private Health Care Plan (Medical, Dental & Vision)
Company HSA contributions for HDHP participants
Flexible Spending Accounts (Health & Dependent Care)
Company-Paid Short-Term Disability Coverage
Voluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options
401(k) Plan with Company Match
Paid Time Off (Vacation, Sick Time & 10 paid Holidays)
Parental Leave
Opportunity for a quarterly discretionary bonus