Lien Resolution Coordinator

ZipLiens

. Request liens and handle follow-ups with agencies, lienholders, and payers, including portal-based work for Medicaid, Medicare, and other agencies .

Posted 10/23/2026full-timeRemote • Kentucky • United StatesJunior💰 $51,000 - $69,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in lien resolution and medical billing processes, with strong organizational skills to manage multiple files and deadlines. Proficient in clear written communication and collaboration with various stakeholders, ensuring compliance with regulatory guidelines.

Highest-signal resume keywords

Lien Resolution ExperienceMedical Billing KnowledgeAttention To DetailCustomer Communication SkillsCase Management Software Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Lien ResolutionMedical BillingClaims ReviewDocument PreparationRegulatory Compliance

Soft Skills

Attention To DetailOrganizational SkillsCustomer-First MindsetContinuous Improvement BiasCollaborative Teamwork

Tools & Technologies

Case Management SoftwareMicrosoft OfficeGoogle WorkspaceMedicare PortalMedicaid Portal

Industry Keywords

Personal InjuryInsurancePayer PortalsAgency ManagementFile Handling

About the role

Key responsibilities & impact

Request liens and handle follow-ups with agencies, lienholders, and payers, including portal-based work for Medicaid, Medicare, and other agencies
Prepare and track document requests, including records, itemized bills, and payment ledgers
Verify provider, payer, and agency contact details and keep them current in the portal
Review claims, billing, medical records, and legal documents to flag missing, duplicate, or inconsistent information
Take on file steps delegated by Strategists and keep files moving between handoffs
Support Strategists on assigned files, including joining customer calls and taking notes
Prepare draft correspondence, reduction requests, and dispute documents for Strategist review
Track settlement activity, deadlines, and follow-ups
Help build and refine team workflows and role standards
Work with Agency Management using agreed standards and procedures in daily contact with agencies and lienholders
Support collaboration with medical review and audit during file handling
Test new tools and R&D initiatives and share practical feedback
Identify issues, repetitive or manual steps, and suggest improvements
Keep file activity accurately documented in the portal according to internal processes and regulatory guidelines

Requirements

What you’ll need

1+ years of experience in lien resolution, personal injury, insurance, medical billing, or a related field
Strong attention to detail, with the judgment to spot inconsistencies and raise issues early
A customer-first mindset and confidence communicating with customers, providers, agencies, and payers by phone, email, and on calls
Clear, professional written communication, including drafting correspondence
Organized and able to manage multiple files and priorities while meeting deadlines
A bias toward continuous improvement
Comfortable on a small, collaborative team where processes are still being defined, and willing to dig in, try fixes, and see them through
Comfortable learning new tools and giving feedback as they’re built
Familiarity with case management software, Microsoft Office, or Google Workspace
Experience with Medicare, Medicaid, or other agency and payer portals is a plus
Bachelor’s degree preferred
Applicants must be authorized to work in the United States without the need for employer-sponsored visa support now or in the future

Benefits

Comp & perks

Private Health Care Plan (Medical, Dental & Vision)
Company HSA contributions for HDHP participants
Flexible Spending Accounts (Health & Dependent Care)
Company-Paid Short-Term Disability Coverage
Voluntary Long-Term Disability, Life, AD&D, and Supplemental Coverage Options
401(k) Plan with Company Match
Paid Time Off (Vacation, Sick Time & 10 paid Holidays)
Parental Leave
Opportunity for a quarterly discretionary bonus