Customer Success

Zoe Consulting

. Participate in sales meetings from the initial customer contact .

Posted 11/10/2026full-timeRemote • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and relationship management, with a strong ability to build rapport and maintain communication with clients. Proficient in utilizing CRM tools and fostering community engagement.

Highest-signal resume keywords

Customer ServiceCustomer SuccessCRM ToolsCommunity ManagementClear Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportTelephone SupportBasic CRM KnowledgeCommunity ManagementSales Experience

Soft Skills

Active ListeningEmpathyProactivityOrganizationCharisma

Tools & Technologies

RD StationWhatsApp BusinessGoogle WorkspaceVideo Conferencing ToolsLinkedIn

Certifications & Qualifications

College Degree

Industry Keywords

B2B CompaniesConsulting FirmsTechnologyEducation

About the role

Key responsibilities & impact

Participate in sales meetings from the initial customer contact
Lead onboarding for new customers
Maintain weekly or monthly contact with an initial portfolio of approximately 100 consulting clients
Engage in the free community WhatsApp group, encouraging conversations and participation
Manage follow-ups responsibly and with a sense of urgency
Build rapport and maintain close relationships with customers
Use CRM and customer service tools to organize customer relationships

Requirements

What you’ll need

Experience in customer service, customer relations, Customer Success, community management, events, or sales-related roles
Clear communication, active listening, and empathy
Charisma, energy, and the ability to build rapport easily
Proactivity, organization, and a sense of urgency
Basic knowledge of CRM and customer service/relationship management tools
Familiarity with the internet, computers, and remote work
College degree
Customer service
Customer support
Telephone support
Energy
Social or interpersonal skills
Preferred: Previous experience in Customer Success or community management
Preferred: Experience working in B2B companies, consulting firms, technology, or education
Preferred: Knowledge of RD Station, WhatsApp Business, Google Workspace, and video conferencing tools
Preferred: Proficiency with LinkedIn, WhatsApp, and CRM tools

Benefits

Comp & perks

Remote work/Home office
Independent Contractor (PJ)