CRM Executive

Zoopla

. Support the planning, development, and delivery of Zoopla’s consumer and customer CRM strategy .

Posted 10/27/2026full-timeLondon • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing CRM strategies and campaigns, with a strong focus on data analysis, audience segmentation, and performance optimization. Proficient in HTML coding for email campaigns and skilled in collaborating across teams to deliver high-quality results.

Highest-signal resume keywords

CRM Strategy DevelopmentEmail Campaign ManagementData Analysis and ReportingHTML Coding SkillsCollaboration and Teamwork

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM ManagementEmail Campaign ManagementHTML CodingData AnalysisAudience SegmentationCampaign Performance OptimizationTesting StrategiesReportingAutomation OpportunitiesContent Management

Soft Skills

Time ManagementAttention to DetailWritten CommunicationProblem SolvingProactive Attitude

Tools & Technologies

IterableEmail Service ProvidersContent Systems

Industry Keywords

Digital MarketingConsumer CRMCampaign SchedulingBrand GuidelinesRetargeting Campaigns

About the role

Key responsibilities & impact

Support the planning, development, and delivery of Zoopla’s consumer and customer CRM strategy
Manage the end-to-end email and push notification process for BAU CRM campaigns
Manage a calendar of up to 30 campaigns per month, ensuring requirements are met and content is delivered on time
Follow a strict QA process to avoid errors
Collaborate with content, design, and other business teams to meet deadlines and follow Zoopla brand guidelines
Suggest and implement new testing strategies
Identify opportunities within the consumer CRM lifecycle using onsite products and features to engage the audience
Regularly report on and optimise campaign performance
Present results and learnings and propose next steps
Support data projects powering personalisation within retargeting campaigns
Use segmentation to create and enhance audiences and email journeys
Identify automation opportunities, streamline manual tasks, and scale reporting with the Content Systems Manager

Requirements

What you’ll need

A minimum of 2 years working in a CRM, digital or marketing role
Excellent time management/ organisation skills - ability to manage busy campaign schedules and stick to tight deadlines
Exceptional attention to detail and ability to strictly follow process
Basic HTML coding skills
The ability to develop strong working relationships
Good analytical skills - ability to analyse and interpret results
Good written communication skills
Proficient and willing user of technology
Problem solver and fast learner
Team player
Self-motivated, “can do”, proactive attitude
High energy approach
Experience coding HTML for email campaigns (Desired)
Experience working with ESPs/ CEPs (Iterable) (Desired)
Experience producing high level reports with clear insights and recommendations (Desired)
Experience with high level data entry and working within strict processes (Desired)

Benefits

Comp & perks

Our hybrid setup means you’ll join us in the Tower Bridge office 3 days each week
25 days annual leave + additional leave benefits Including extra days for length of service, plus other leave perks
Cycle to work and electric car schemes
Free Calm App membership
Enhanced Parental leave
Fertility Treatment Financial Support
Group Income Protection and private medical insurance
Gym on-site in London
7.5% pension contribution by the company
Discretionary annual bonus up to 10% of base salary