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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management and data analysis to drive product adoption and customer success. Proficient in delivering tailored guidance and insights while leveraging technology to enhance customer engagement.
Highest-signal resume keywords
Customer Relationship ManagementData AnalysisPresentation SkillsProject ManagementProperty Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisCustomer Health Score TrackingNPS ImprovementPortfolio Performance InsightsSalesforce Proficiency
Soft Skills
Exceptional Communication SkillsProblem-SolvingRelationship BuildingProactive Self-StarterFast Learner
Tools & Technologies
Zoopla ProductsVideo Recording TechnologyEmail Communication
Industry Keywords
Property IndustryEstate AgencyCustomer SuccessBest-Practice GuidanceMarket Trends
About the role
Key responsibilities & impact- Create and deliver personalised, bespoke best-practice guidance and advice
- Develop meaningful customer relationships that promote long-term retention and loyalty
- Translate customer feedback into actionable insights
- Partner with Sales Account Management and Customer Support teams
- Represent customer feedback internally to support Zoopla product development and improvement
- Analyse data to uncover trends and provide customers with data-driven improvement insights
- Share industry news, market trends, and relevant insights as a property-market expert
- Provide portfolio performance insights across the Zoopla product suite using video recordings, email, and other technology
- Track and improve customer health scores and NPS with internal teams
- Provide tailored 1:1 guidance and best-practice advice to optimise product adoption
- Attend customer-facing meetings, deliver presentations, and run training sessions or tutorials on-camera, over the phone, and in person
- Support regular business reviews and QBRs, identifying further Customer Success engagement and training opportunities
- Log external correspondence and maintain accurate records in Salesforce
Requirements
What you’ll need- Proactive self-starter driven to achieve tangible outcomes for customers
- Confident using technology, a fast learner, and comfortable explaining how technology delivers meaningful business impact
- Exceptional written and verbal communication skills
- Comfortable presenting materials on camera and running live tutorials
- Strong problem-solving, relationship-building, data analysis, and project management capabilities
- Experience in the property industry, including estate agency
- Prior experience with Zoopla products and services is a massive plus
Benefits
Comp & perks- Hybrid setup with 3 days each week in the Tower Bridge office and 2 days working remotely from home
- 25 days annual leave plus additional leave benefits, including extra days for length of service and other leave perks
- Cycle to work and electric car schemes
- Free Calm App membership
- Enhanced Parental leave
- Fertility Treatment Financial Support
- Group Income Protection and private medical insurance
- On-site gym in London
- 7.5% pension contribution by the company
- Discretionary annual bonus up to 10% of base salary