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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR Operations and Employee Experience, with a strong focus on executing employee lifecycle transactions and managing inquiries across multiple channels. Proficient in utilizing HRIS platforms like Workday and ServiceNow, while maintaining compliance with employment standards.
Highest-signal resume keywords
HR Operations ExperienceWorkday ProficiencyEmployee Lifecycle ManagementServiceNow FamiliarityCalifornia Employment Standards Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Employee Lifecycle TransactionsPerformance Review CoordinationOrganizational Realignment SupportAudit HR RecordsTriage Complex MattersReporting Changes ExecutionConfidential Personnel Record HandlingAdministrative Bottleneck IdentificationJob Changes ManagementSupervisory Org Updates
Soft Skills
Judgment in Case RoutingCommunication SkillsProblem-Solving AbilitiesCollaboration with TeamsEmployee Support
Tools & Technologies
ServiceNowWorkdaySlackAI-Powered ToolsTicketing Systems
Industry Keywords
HR GeneralistPeople ExperienceFast-Paced WorkforceCyclical Talent ProgramsConfidentiality in HR
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Serve as the primary frontline contact and trusted guide for employees
- Triage and resolve daily employee inquiries across Slack, email, and in-person channels
- Champion the transition to ServiceNow
- Resolve foundational questions and triage complex matters with Benefits, Payroll, Employee Relations, Legal, and People Operations teams
- Support managers with team updates and location changes
- Execute reporting changes, off-boarding, and terminations
- Support organizational realignments with People Partners
- Coordinate performance reviews, promotion cycles, calibrations, and engagement surveys
- Identify administrative bottlenecks and adopt AI-powered tools and intelligent workflows
- Audit HR records and maintain current standard operating procedures
- Reduce administrative friction for employees and managers
Requirements
What you’ll need- At least 4 years of experience in HR Operations, People Experience, or an HR Generalist/Coordinator role supporting a fast-paced workforce
- Hands-on experience with Workday or a comparable enterprise HRIS
- Experience executing employee lifecycle transactions, including job changes, supervisory org updates, location transfers, and off-boarding
- Experience managing employee intake and triage across ticketing systems, Slack, email, and in-person channels
- Judgment in routing complex or sensitive cases to specialized COEs, including Employee Relations, Legal, Payroll, and Benefits
- Foundational knowledge of California and federal employment standards, including California final pay rules, wage-and-hour guidelines, and statutory leave basics
- Track record of handling sensitive, confidential personnel records
- Experience supporting cyclical talent programs, including performance reviews, promotion/calibration cycles, and engagement surveys
- Experience with ServiceNow or comparable HR service delivery platforms is a bonus qualification
- Familiarity with generative AI tools and workflow automation is a bonus qualification
- Prior HR experience in autonomous vehicle, robotics, hardware, or fast-scaling technology sectors is a bonus qualification
Benefits
Comp & perks- Paid time off, including sick leave, vacation, and bereavement
- Unpaid time off
- Zoox Stock Appreciation Rights
- Amazon Restricted Stock Units (RSUs)
- Health insurance
- Long-term care insurance
- Long-term and short-term disability insurance
- Life insurance
- Sign-on bonus may be offered