Program Manager, Fleet Readiness – Response

Zoox

. Lead, manage, coach, hire, and develop the Readiness and Response Dispatcher team providing 24-hour coverage across all markets .

Posted 9/16/2026full-timeLas Vegas • Nevada • United StatesMid-LevelSenior💰 $115,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in program management and operational leadership, with a focus on real-time dispatch and incident response operations. Proven ability to develop and implement processes across multiple markets while managing third-party vendor performance and operational metrics.

Highest-signal resume keywords

Program ManagementReal-Time Dispatch OperationsThird-Party Vendor ManagementOperational Data FluencyIncident Management Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementReal-Time DispatchOperational Process DevelopmentWorkforce PlanningLabor Modeling

Soft Skills

Decisive Under PressureExcellent Written CommunicationTeam Leadership

Tools & Technologies

LookerDatabricksJira

Certifications & Qualifications

Incident Management Training (ICS / NIMS)

Industry Keywords

Live OperationsField OperationsLogisticsTransportationEmergency ServicesFleet ManagementSafety-Critical Environments

About the role

Key responsibilities & impact

Lead, manage, coach, hire, and develop the Readiness and Response Dispatcher team providing 24-hour coverage across all markets
Own end-to-end Response program execution across San Francisco, Foster City, Las Vegas, Austin, Miami, Los Angeles, and Atlanta, and launch the program in new markets
Run the third-party tow and rider recovery vendor network through scorecards, escalation, service levels, and capacity planning
Define, instrument, and report Response metrics including dispatch time, scene-clearance time, cancellation rate, recovery SLA attainment, damage events, and cost per recovery
Author and maintain workflows, escalation matrices, and management-of-change processes across markets
Run post-incident retrospectives and ensure containment, solutions, preventive actions, and assigned follow-ups are completed
Partner with Mission Control, GSOC, the Fusion Center, Safety, Product, and market leadership
Deliver weekly Response updates to leadership and represent the program in business reviews

Requirements

What you’ll need

5+ years of program or project management experience in live operations — field operations, logistics, transportation, emergency services, or fleet
Bachelor's degree in business management, operations, or a similar field discipline
Direct people leadership experience: hiring, coaching, and managing a team through a 24/7 shift-based schedule
Demonstrated experience running real-time dispatch, command center, or incident response operations, including remaining decisive under pressure and interfacing with external parties during live events
Proven track record of building operational processes from scratch and driving adoption across multiple sites or markets
Experience managing third-party vendors to measurable performance standards — service levels, scorecards, escalation, and capacity coverage
Fluency with operational data; experience with Looker, Databricks, Jira, or equivalent tooling
Excellent written communication — able to compress a messy operating week into a briefing an executive reads in ninety seconds
Willingness to travel to markets (20%–25%) and be reachable for major incidents outside standard hours
Experience in autonomous vehicles, robotics, or another safety-critical operating environment
Formal incident management training (ICS / NIMS) or a public safety, EMS, or emergency dispatch background
Experience standing up operations in new geographies or supporting new market launches
Experience with workforce planning or labor modeling for shift-based teams

Benefits

Comp & perks

Paid time off (e.g. sick leave, vacation, bereavement)
Unpaid time off
Zoox Stock Appreciation Rights
Amazon Restricted Stock Units (RSUs)
Health insurance
Long-term care insurance
Long-term and short-term disability insurance
Life insurance
Possible sign-on bonus