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Account Investigator, Quality Assurance Refunds
Zotec Partners. Conduct extensive investigations into patient accounts that may or may not require refunds .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in analyzing medical billing documentation and resolving patient account issues, including refunds and adjustments. Strong organizational skills and the ability to collaborate effectively within a team are essential for achieving specific goals.
Highest-signal resume keywords
Medical Billing Documentation AnalysisPhysician Billing ExperienceAccounts Receivable ManagementProblem SolvingInterpersonal Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Account InvestigationRefund ProcessingCredit Balance ResolutionMedical Accounts Receivable KnowledgeData Interpretation
Soft Skills
Organizational SkillsAttention to DetailProfessional DiscretionIndependent JudgmentTeam Collaboration
Industry Keywords
Commercial Carrier TypesGovernmental Carrier TypesAccounts ReceivableRefundsPayments
About the role
Key responsibilities & impact- Conduct extensive investigations into patient accounts that may or may not require refunds
- Analyze patient accounts for needed refunds or adjustments to patients or insurance carriers
- Resolve credit balances in a timely manner
- Apply knowledge of commercial and governmental carrier types
- Use understanding of medical accounts receivable to support account resolution
- Perform other duties as assigned
Requirements
What you’ll need- High School diploma or equivalent required
- Ability to understand, analyze and interpret medical billing documentation and data
- Physician billing experience in AR, Refunds, or Payments
- Strong organizational and interpersonal communication skills, both verbal and written
- Ability to resolve critical issues through problem solving and attention to detail
- Ability to prioritize workload and meet specific goals and objectives
- Professional discretion and independent judgment in day-to-day work
- Ability to collaborate effectively within a team setting
- Legally eligible to work in the United States
Benefits
Comp & perks- Professional growth
- Holistic wellness
- Community involvement
- Collaborative work culture
- Opportunity to take ownership of work and contribute ideas
- Learning from experienced colleagues