F&I Operations Associate Degree Apprenticeship Program

Zurich Insurance

. Engage with internal business partners and external customers through phone calls and other communication channels .

Posted 10/12/2026full-timeRemote • United StatesEntry Level💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and attention to detail while effectively managing billing processes and administrative tasks. Capable of collaborating in a team environment and communicating with impact in both written and verbal forms.

Highest-signal resume keywords

Customer Service SkillsAttention To DetailIntermediate Excel SkillsCollaboration SkillsStrong Written And Verbal Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem-Solving SkillsSelf-DisciplineFocus

Tools & Technologies

ARMS System

Industry Keywords

Insurance IndustryVehicle Service ContractGuaranteed Asset Protection

About the role

Key responsibilities & impact

Engage with internal business partners and external customers through phone calls and other communication channels
Process billing for Enterprise Rental Car (ERAC) reservations using the ARMS system
Prepare and send cancellation letters for Guaranteed Asset Protection (GAP) coverage
Sort and route incoming GAP mail to appropriate claims teams
Update files as required
Monitor and manage the Vehicle Service Contract (VSC) Outstanding Report
Void and reissue expired credit card entries
Support other payment-related tasks
Assist with administrative duties to ensure smooth team operations
Complete virtual coursework at Harper Community College and relevant work rotations at Zurich North America

Requirements

What you’ll need

High School Diploma or equivalent
Professional work experience not required
Must be enrolled and validated as college ready by Harper Community College Admissions
Preferred: 1 or more years of work experience and/or leadership role in student activities and/or significant voluntary community service
Interest in pursuing a career in the insurance industry
Ability to balance multiple priorities between work and school deadlines
Strong customer service skills
Collaboration and problem-solving skills
Ability to communicate with impact
High degree of self-discipline and focus
Attention to detail
Ability to collaborate and work successfully in a team environment
Intermediate computer skills, specifically Excel
Ability to navigate learning and interactions in an online environment
Strong written and verbal communication skills
Must be eligible to work in the United States; employment sponsorship is not offered

Benefits

Comp & perks

Paid, benefit-eligible full-time position at Zurich after successful completion
Paid for all 40 hours/week
Tuition-free Associate in Applied Science degree in Business Administration with a concentration in Insurance
Department of Labor Certificate of Apprenticeship
Short-term incentive bonus of 5%
Merit increases may be available
Comprehensive benefits for employees and their families
Growth, inclusion, and a supportive environment