Field Service Representative

Zurich Insurance

. Deliver profitable growth through selling a broad and differentiated suite of solutions and managing the existing portfolio .

Posted 9/18/2026full-timeRemote • Maryland • United StatesMid-LevelSenior💰 $87,200 - $142,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in sales strategy development and execution, with a focus on enhancing customer experience and agent training. Proficient in identifying market opportunities and ensuring compliance with regulatory requirements within the insurance industry.

Highest-signal resume keywords

Sales Strategy DevelopmentAgent Training and EducationCustomer Experience EnhancementRegulatory ComplianceInsurance Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Plan DevelopmentProduct KnowledgeMarket Share GrowthSOP DevelopmentProcessing Issue Analysis

Soft Skills

Strong Verbal CommunicationStrong Written Communication

Certifications & Qualifications

Zurich Certified Insurance Apprentice

Industry Keywords

Insurance IndustryCustomer Value PropositionQuality Control ProcessesAgent Business ModelsTerritory Management

About the role

Key responsibilities & impact

Deliver profitable growth through selling a broad and differentiated suite of solutions and managing the existing portfolio
Develop knowledge of agents’ business models and create business plans that optimize opportunities aligned with growth strategies
Lead and manage agent and customer value propositions to deliver profitable growth
Retain business and grow market share in the assigned territory by enhancing the customer experience for RCIS agents
Educate agents on RCIS products and advise them on marketing products to customers and growing their business
Identify new or enhanced products and services to support agencies
Identify training needs and lead training agents on RCIS products and software
Coordinate and present at agent training meetings
Identify and analyze processing and servicing issues, recommend solutions, and collaborate with departments toward resolution
Ensure agents comply with regulatory requirements and help establish quality control processes
Provide subject matter expertise and assist in developing SOPs

Requirements

What you’ll need

Bachelor’s Degree and 6 or more years of experience in the Sales area, OR High School Diploma or Equivalent and 8 or more years of experience in the Sales area, OR Zurich Certified Insurance Apprentice including an Associate Degree and 6 or more years of experience in the Sales area
Insurance industry experience preferred
Strong verbal and written communication skills preferred
Must live in the assigned territory of Virginia, Maryland, or Delaware
Estimated travel is 50%
Employment sponsorship is not offered

Benefits

Comp & perks

Short-term incentive bonus eligibility set at 15%
Competitive pay
Comprehensive benefits for employees and their families
Growth, inclusion, and a supportive environment