Field Service Representative

Zurich Insurance

. Deliver profitable growth through selling a broad and differentiated suite of solutions and managing the existing portfolio .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $87,200 - $142,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in sales strategy and agent training, with a focus on optimizing growth opportunities and enhancing customer experience. Proficient in developing business plans and ensuring compliance with regulatory requirements.

Highest-signal resume keywords

Sales Strategy DevelopmentAgent Training CoordinationCustomer Experience EnhancementRegulatory Compliance ManagementInsurance Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Plan DevelopmentMarket Share GrowthProduct KnowledgeSOP DevelopmentProcessing Issue Analysis

Soft Skills

Strong Verbal CommunicationStrong Written Communication

Certifications & Qualifications

Bachelor's DegreeZurich Certified Insurance Apprentice

Industry Keywords

InsuranceAgent Value PropositionQuality Control ProcessesCustomer RetentionTraining Needs Assessment

About the role

Key responsibilities & impact

Deliver profitable growth through selling a broad and differentiated suite of solutions and managing the existing portfolio
Develop knowledge of agents' business models and create business plans that optimize growth opportunities
Lead and manage holistic agent and customer value propositions
Retain business and grow market share in the assigned territory through enhanced customer experience
Educate agents on RCIS products and advise them on marketing products and growing their businesses
Identify new or enhanced products and services to support agency growth
Identify training needs and lead training for agents on RCIS products and software
Coordinate and present at agent training meetings
Identify and analyze processing and servicing issues, recommend solutions, and collaborate with departments toward resolution
Ensure agents comply with regulatory requirements and help establish quality control processes
Provide subject matter expertise and assist with developing SOPs

Requirements

What you’ll need

Bachelor's Degree and 6 or more years of experience in the Sales area, OR High School Diploma or Equivalent and 8 or more years of experience in the Sales area, OR Zurich Certified Insurance Apprentice including an Associate Degree and 6 or more years of experience in the Sales area
Must live in the territory of Virginia, Maryland, or Delaware
Estimated travel of 50%
Employment sponsorship is not offered
Preferred: Insurance industry experience
Preferred: Strong verbal and written communication skills

Benefits

Comp & perks

Short-term incentive bonus eligibility set at 15%
Competitive pay
Comprehensive benefits for employees and their families
Growth, inclusion, and a supportive environment
Company car provided
Work from home