Operations Performance Lead, Financial Lines

Zurich Insurance

. Direct the planning, execution, and measurement of Financial Lines strategic and transformational initiatives .

Posted 11/5/2026full-timeNew York City • New York • United StatesSenior💰 $82,400 - $178,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving transformational initiatives and operational performance within the insurance industry, utilizing project management methodologies and change management practices to enhance organizational effectiveness and efficiency.

Highest-signal resume keywords

Project Management ExperienceChange Management MethodologiesOrganizational EffectivenessFinancial Lines ExpertiseCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations PerformanceProblem SolvingBusiness ImprovementMetrics DevelopmentCross-Functional Project Leadership

Soft Skills

Superior Communication SkillsImpeccable Organizational SkillsAbility to Prioritize Projects

Tools & Technologies

Change Management ToolsProject Management Tools

Certifications & Qualifications

Project Management Certification (PMP)Six Sigma CertificationLean Certification

Industry Keywords

Insurance IndustryFinancial LinesClaimsConsultingRisk EngineeringUnderwriting

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Direct the planning, execution, and measurement of Financial Lines strategic and transformational initiatives
Engage directly with the senior leadership team
Shape and drive transformational initiatives for the SBU and Business Unit-wide initiatives
Help the field management team navigate operational ambiguity and drive problem solving
Upskill and transfer knowledge to increase field management bench strength
Lead, design, and/or facilitate cross-functional projects promoting organizational effectiveness, efficiency, and profitability
Create timelines, agendas, goals, and metrics/measurements
Guide development, implementation, and institutionalization of best practices around execution and change management
Guide development of communication and implementation procedures for enterprise and Business Unit initiatives
Provide methodologies and tools to sponsors and team members to support initiatives and institutionalize innovation
Identify business improvement opportunities, develop solutions, manage initiatives, and identify required resources
Incorporate metrics and measurements into solutions, track progress, capture impact of changes, and identify further improvement opportunities
Work with underwriting management to drive continuous improvement in operational performance through creative problem solving
Ensure effective change management practices throughout the initiative life cycle to improve execution and delivery of results
Report to the Financial Lines Operations Leader

Requirements

What you’ll need

Operations Performance Specialist: Bachelor’s Degree and 4 or more years of experience in the Insurance or Operations area, OR High School Diploma or Equivalent and 6 or more years of experience in the Insurance or Operations area, OR Zurich Certified Insurance Apprentice including Associate Degree and 4 or more years of experience in the Insurance or Operations area
Operations Performance Lead: Bachelor’s Degree and 5 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting area, OR High School Diploma or Equivalent and 7 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting area, OR Zurich Certified Insurance Apprentice, including an Associate Degree and 5 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting area
Project management experience
Lead: Experience in Organizational Effectiveness or Change Management
Lead: Experience in the application of existing and/or change management methodologies and tools
Preferred: In-depth knowledge of insurance industry with subject matter expertise in Financial Lines
Preferred: Project Management Certification (PMP)
Preferred: Six Sigma and/or Lean Certification
Preferred: Superior communication skills
Preferred: Impeccable organizational skills
Preferred: Ability to prioritize projects in importance
Preferred: Management/general consultancy experience
Employment sponsorship is not offered

Benefits

Comp & perks

Short-term incentive bonus eligibility: 10% for Specialist
Short-term incentive bonus eligibility: 15% for Lead
Merit increases
Comprehensive benefits for employees and their families
Growth, inclusion, and a supportive environment