Customer Service Representative

Zywie

. Respond to patient and provider inquiries via phone, email, and text in a timely and professional manner .

Posted 10/10/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to communicate effectively in both English and Spanish. Proficient in managing patient inquiries and maintaining accurate records while adhering to company policies and service standards.

Highest-signal resume keywords

Bilingual (English/Spanish)Customer Service ExperienceMicrosoft Office ProficiencyExcellent Verbal and Written CommunicationStrong Problem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryRecord MaintenanceAttention to DetailTask ManagementProfessionalism

Soft Skills

Communication SkillsDiscretionCollaborationEfficiency

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Patient InquiriesProvider InquiriesService StandardsCustomer Needs

About the role

Key responsibilities & impact

Respond to patient and provider inquiries via phone, email, and text in a timely and professional manner
Provide accurate and thorough information regarding products and services
Resolve concerns efficiently while maintaining a high level of professionalism
Maintain and update patient records with accuracy and attention to detail
Collaborate with internal teams to ensure customer needs are met
Adhere to company policies, procedures, and service standards
Perform additional duties as assigned
Serve as the primary point of contact for patients and medical providers

Requirements

What you’ll need

High school diploma or equivalent preferred
Bilingual (English/Spanish) preferred
Prior experience in customer service or a related field preferred
Proficiency in Microsoft Office (Word, Excel, Outlook)
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to manage multiple tasks in a fast-paced environment
Ability to handle sensitive situations with professionalism and discretion
Ability to sit, stand, and walk regularly
Frequent use of computer systems and screens
Frequent use of hands and fingers for data entry
Regular communication via phone and computer

Benefits

Comp & perks

Health, dental, and vision insurance
401(k) plan
Life insurance
Paid time off and company holidays
Opportunities for professional growth and development