Account Representative

• Manage and prioritise a high-volume case queue in Salesforce
• Ensure client requests are actioned accurately, efficiently and within expected timeframes
• Provide administrative and operational support to Customer Success Managers
• Respond to client enquiries and coordinate account-related activities
• Process client account updates, including service amendments, pricing adjustments, billing changes and account information updates
• Investigate billing discrepancies and collaborate with internal teams to support timely and accurate resolutions
• Maintain accurate client records across Salesforce and other internal platforms
• Build collaborative relationships across Customer Success, Billing, Finance and other business functions
• Maintain comprehensive case notes, documentation and records
• Ensure compliance with established processes and procedures
• Contribute to special projects, system enhancements and continuous improvement initiatives

Explore Account Services Representative at TELUS. Review requirements and application details.