Account Representative

• Perform inside sales, placement, and service of SWBC and client financial products
• Facilitate inbound and outbound calls regarding product and service availability and suitability
• Assist borrowers with consumer lending products and submit loan applications
• Assist customers with payments and provide customer service
• Make inbound and outbound calls using effective telephone sales techniques
• Promote lending and related products offered by SWBC’s business partners and clients
• Follow department scripting and use appropriate phone etiquette, rejection rebuttals, active listening, and communication techniques
• Update call results and enter pertinent information into SWBC and financial institution databases
• Maintain records of all customer contacts
• Receive and place product support calls to ensure services meet marketplace and contract expectations
• Participate in department meetings and product or technique training as directed by management

Explore Account Services Representative at SWBC. Review requirements and application details.