Account Specialist

• Manage inbound and outbound client communications through Voice, Email, or Chat
• Review, research, and resolve client issues using tools, resources, system navigation, product knowledge, and functionality provided
• Support first contact resolution and escalate complex matters as appropriate
• Respond promptly and accurately to client inquiries in accordance with SOPs, knowledge articles, and compliance standards
• Accurately document all interactions using multiple internal systems
• Maintain knowledge of Paychex products and workflows while delivering a high-quality customer experience for clients, carriers, and internal partners
• Identify process enhancements, participate in training, and contribute to organizational initiatives
• Maintain high accuracy through attention to detail and critical thinking
• Partner with teams across Paychex through professional communication, cross-functional coordination, and collaboration
• Safeguard personally identifiable information (PII) and protected health information (PHI) in accordance with applicable policies, procedures, and compliance requirements

Explore Global Services Specialist I – Account Life Cycle at Paychex. Review requirements and application details.