Accounts Receivable

• Work on collections and accounts receivable duties within TreviPay’s B2B programs
• Interact with internal teams and external clients, customers, and merchants
• Provide direct customer support and support the Client Accounts Receivable team
• Facilitate TreviPay’s Standard Operating Procedures to support B2B collection efforts
• Record customer interaction details, comments, and complaints in the CRM system
• Provide customer service via phone, email, and meetings
• Answer incoming calls, make outbound calls, and respond to customer inquiries
• Meet or exceed departmental KPIs, quality expectations, and productivity expectations
• Respond to payment history and open invoice requests and navigate core systems
• Identify root causes and independently resolve complex issues
• Manage relationships with strategically significant customers
• Perform ad hoc account reconciliations
• Guide customers and clients on streamlining processes for operational efficiency
• Facilitate or lead stakeholder conference calls
• Participate in process and efficiency improvement projects
• Provide feedback and collaborate on training and process documentation
• Support other programs, teams, and markets as needed, including liaison with external customer support agencies and internal liaisons

Accounts Receivable jobs in Kansas

Bilingual Client Accounts Receivable Specialist I – English/Spanish