Administration

• Respond to patient inquiries via chat, phone, and email in a timely, empathetic, and professional manner
• Coordinate communication between patients, doctors and pharmacies, including appointments, follow-ups, and clarifications
• Triage incoming requests and prioritize urgent versus non-urgent cases
• Ensure patients feel heard, supported, and guided during stressful or sensitive situations
• Create, update, and maintain patient records in the EMR
• Document, categorize, and assign incoming communications, notes, lab results, imaging reports, and updates to ensure accurate EMR entry, appropriate routing, and timely follow-up
• Schedule physician-directed follow-ups and manage appointment scheduling and updates
• Complete patient intake and onboarding documentation
• Ensure data accuracy, completeness, and compliance with privacy standards
• Proactively flag missing or inconsistent information
• Update the clinic’s internal portal with patient status changes, consultation progress, escalations, and pending actions
• Track and manage internal workflows
• Maintain clear internal notes for smooth handover between shifts
• Identify operational bottlenecks and report them
• Handle anxious, frustrated, uncomfortable, or urgent patients with reassurance and guidance
• Escalate cases to medical staff or supervisors when appropriate
• Maintain professionalism in high-volume or emotionally charged situations

Administration jobs in Egypt

Senior Clinic Administrator