Administrative Assistant

• Greet clients and visitors checking in at the front desk at the Bouma Counseling Center
• Support client check-in for counseling and psychiatry appointments
• Update client demographic information, collect payments, obtain signatures, and process intake documents
• Maintain a professional, clean, and organized office environment
• Schedule initial and follow-up counseling appointments and reschedule appointments
• Respond to referrals and service requests and monitor the intake follow-up queue
• Review and confirm insurance eligibility, benefits, copays, deductibles, and out-of-pocket responsibilities
• Answer, forward, and document telephone calls and retrieve and respond to voicemail
• Respond to internal and external communications and provide information about programs and services
• Provide customer service, address inquiries, schedule appointments, process records requests, and resolve issues while maintaining confidentiality and HIPAA compliance
• Send routine and customized letters to clients
• Process and route incoming and outgoing department faxes
• Complete administrative duties including data entry, phone calls, and preparation of treatment and marketing materials
• Maintain counseling records in the EMR and record external records promptly
• Maintain accurate clinician caseloads, updating intakes, discharges, and service utilization changes
• Complete daily department mail runs
• Participate regularly in supervision and team meetings
• Set up interpreter services for families as needed
• Perform other duties as assigned

Administrative Assistant jobs in Michigan

Administrative Coordinator