Administrative Coordinator

• Own the “Ops, Admin & HubSpot” core process end to end
• Check and triage the shared inbox twice daily
• Action all member enquiries and support requests promptly
• Manage member support tickets, including general enquiries, policy changes, cancellations, and payment issues
• Process policy administration using HubSpot and Softsure
• Handle member billing questions and payment-related concerns
• Support banking confirmations and failed payment management
• Maintain HubSpot CRM hygiene across the full member lifecycle
• Manage deal stages and pipelines accurately
• Track banking confirmations and complete required fields
• Identify system, process, or data issues affecting member experience or CRM integrity
• Work closely with the Growth Manager on day-to-day member operations
• Attend and contribute to the weekly L10 team meeting
• Participate in Quarterly Planning
• Identify and suggest process improvements
• Resolve support tickets within agreed turnaround times and maintain clean, current CRM data

Administrative Coordinator jobs in Philippines

Administrative, Customer Coordinator – HubSpot