Advisor

• Serve as the primary relationship manager for Integris' clients, fostering positive and trusting relationships
• Provide strategic and impactful consultative services to enhance clients' IT experience, productivity, and network security
• Facilitate Strategic Business Reviews with assigned clients to develop, review, or update technology strategy, budgets, and service delivery metrics
• Conduct regular risk assessments to anticipate and address client satisfaction issues, managing overall risk levels within the client success team
• Oversee critical client communications, including project updates, major issues, and VIP interactions
• Collaborate with Integris' technical team to understand day-to-day operations, analyze output, and recommend operational adjustments
• Promote Integris' revenue growth by aligning products and services with client needs
• Monitor market trends, competitor activities, and customer preferences to position Integris' products or services
• Ensure clients receive accurate quotes aligned with forecasting and annual goals
• Maintain client hardware, software, and licensing under current maintenance and support contracts
• Monitor and ensure proper design and implementation of client agreements, adhering to best practices and maximizing agreement utilization and gross margins
• Verify high-quality and efficient support experiences for clients and end-users
• Remediate the impact of work that has not been executed as expected
• Ensure requests are addressed within SLA targets
• Document and track all work, customer interactions, and relevant customer data in real-time in ConnectWise
• Meet assigned metrics and KPIs
• Perform additional duties as assigned

Explore Strategic Account Advisor at Integris. Review requirements and application details.