Advisor

• Serve as the primary relationship manager for Integris' clients, fostering positive and trusting relationships
• Provide strategic and impactful consultative services to enhance clients' IT experience, productivity, and network security
• Facilitate Strategic Business Reviews with assigned clients to develop, review, or update technology strategy, budgets, and service delivery metrics
• Conduct regular risk assessments and manage overall risk levels within the client success team
• Oversee critical client communications, including project updates, major issues, and VIP interactions
• Collaborate with Integris' technical team to understand day-to-day operations, analyze output, and recommend operational adjustments
• Promote Integris' revenue growth by aligning products and services with client needs
• Monitor market trends, competitor activities, and customer preferences
• Ensure accurate quotes aligned with forecasting and annual goals
• Maintain clients' hardware, software, and licensing under current maintenance and support contracts
• Monitor and ensure proper design and implementation of client agreements
• Deliver exceptional experiences by verifying high-quality and efficient support
• Remediate the impact of work that has not been executed as expected
• Ensure requests are addressed within SLA targets
• Document and track work, customer interactions, and relevant customer data in real time in ConnectWise
• Meet assigned metrics and KPIs
• Perform additional duties as assigned

Explore Strategic Account Advisor at Integris. Review requirements and application details.