Advocate

• Make inbound and outbound calls to members and providers regarding healthcare visits, screenings, vaccinations, and medication refills
• Work through barriers preventing members from achieving good health
• Deliver professional, empathetic member experiences
• Educate members to support informed health decisions and improved outcomes
• Accurately document conversations in members’ health records
• Explain benefits for specific screenings and medications
• Assist members with health services, medications, and resources to improve Star health outcomes
• Escalate issues for resolution when needed
• Meet business metrics and goals while working efficiently in a fast-paced environment

Advocate jobs in Alabama

Health Advocate – Inbound/Outbound Calls