Advocate

• Remain available throughout agreed hours of coverage for contact by the RMI Global Coordination Centre
• Deploy to predefined medical facilities in the area of operation to meet and greet RMI patients within 1 hour of notification from the GCC, or within other agreed timeframes
• Work with the GCC to ensure payment methods have been agreed with receiving medical facilities
• Act as a mediator between medical facilities and the GCC where applicable
• Ensure swift access to care for RMI patients and resolve problems pragmatically and professionally
• Provide verbal and written translation from the local dialect to English to the GCC
• Deploy to medical facilities daily during protracted inpatient stays
• Manage patient welfare throughout admission, ensuring patients are comfortable, understand treatment, and receive reasonable support
• Establish working relationships with treating physicians and obtain current information from the treating medical team
• Provide timely written and verbal updates to the GCC on patient status and proposed plans
• Liaise professionally and calmly with client management as required
• Use local knowledge to arrange other services as required

Patient Advocate

• Remain available throughout agreed coverage hours for contact by the RMI Global Coordination Centre (GCC)
• Deploy to predefined medical facilities to meet and greet RMI patients within one hour of notification from the GCC, or within other agreed timeframes
• Coordinate with the GCC to ensure payment methods are agreed with receiving medical facilities
• Mediate between medical facilities and the GCC where applicable
• Ensure swift access to care and resolve problems pragmatically and professionally
• Translate from the local dialect to English in verbal and written forms for the GCC
• Deploy daily to medical facilities during protracted inpatient stays
• Manage patient welfare during admission, ensuring comfort, understanding of treatment, and reasonable support requests
• Establish working relationships with treating physicians and obtain current information from medical teams
• Provide timely written and verbal updates to the GCC on patient status and proposed plans
• Liaise professionally with client management as required
• Use local knowledge to arrange additional services as required