Agent

• Support Acumen’s mission of facilitating freedom, choice and opportunity for individuals with disabilities and their families
• Grow Acumen’s presence in the self-directed community within the assigned state
• Support clients throughout their lifecycle with the organization
• Ensure contract compliance and adherence to state and Medicaid specifications
• Serve as subject matter expert for Enrollment, Budgeting, and Agent processes
• Ensure processes are documented for training and continuous improvement
• Monitor program fact sheets and recommend updates when errors are identified
• Process assigned Agent tasks and monitor timely, thorough completion
• Organize and monitor the state-specific Maintenance work queue for team efficiency
• Monitor Agent work quality and efficiency and address improvement areas
• Analyze escalated issues and develop proactive resolution processes
• Identify training needs and submit proposed training plans to the Executive Director
• Ensure accurate data input and develop remediation or Corrective Action Plans as needed
• Ensure thorough and accurate research by the team
• Conduct quality checks on communications, processes, and maintenance
• Communicate process improvements and changes to the team
• Assist with external communications
• Attend operational and company meetings
• Occasionally work outside typical hours during high-volume periods
• Monitor Agent work hours and performance
• Support cybersecurity compliance by following company policies, procedures, standards, and guidelines
• Perform other assigned work-related activities

Agent jobs in New Jersey

Agent Supervisor