Agent

• Equip aircraft cabins with rugs, linens, blankets, equipment, and other supplies according to checklist specifications
• Carry supplies weighing up to 50 lbs. onto aircraft
• Check, clean, sort, count, salvage, store, and assemble equipment and kits
• Operate vacuum cleaners and other mechanized cleaning aids
• Check supply deliveries against requisitions and identify discrepancies
• Clean aircraft interiors by hand and powered equipment using cleaning fluids and materials
• Complete aircraft cleaning bills of work and assignment forms
• Stock and clean vehicles used in the cleaning function
• Stock and clean cabin service make-up rooms
• Stock and maintain cabin service kits
• Dispose of trash, rubbish, and waste related to job functions
• Comply with site security procedures and report concerns as required

Aircraft Appearance Agent

• Provide first-level telephone and other media contact support
• Strive for a high level of first-contact resolution
• Respond to and resolve software, hardware, and network operation difficulties
• Provide fast, efficient, and friendly customer service
• Document calls and incidents accurately
• Manage time and workload to meet predetermined service levels
• Maintain data accuracy in the contact management system
• Assign incidents and requests to the correct support group
• Act as a single point of contact for logged incidents and problems
• Perform diagnostics to initiate the problem management workflow
• Provide clients with incident/request reference numbers
• Understand media sources interfacing with the Service Desk
• Support multiple clients through professional customer service
• Become multi-skilled as workload changes
• Champion, implement, or support change
• Identify process efficiencies and implement corrective actions
• Discover and document processes and procedures for the team or Knowledgebase
• Comprehend and uphold Unisys policies and procedures

Technical Service Desk Agent

• Marshall aircraft upon arrival and departure
• Load and unload baggage and cargo on and off aircraft
• Safely drive and operate ground support equipment, including belt loaders and tugs
• Transport baggage and cargo between the terminal and aircraft
• Connect and remove ground power and ground start units
• Perform water servicing
• Perform aircraft pushback, wing walking, and related guide man functions
• Maintain a secure work environment

Agent jobs in Pennsylvania

Aircraft Appearance Agent

Technical Service Desk Agent

Ramp Agent