Agent

• Troubleshoot basic end-user issues involving software applications, hardware, networks, telecommunications systems, and desktop support
• Act as the single point of contact for IT issues and queries
• Receive, log, and manage internal staff calls via telephone and email
• Log tickets in the ManageEngine tool on behalf of users
• Respond to incidents, problems, and changes primarily through voice interaction and email
• Resolve assigned issues over the phone or remotely
• Take ownership of logged incidents and provide end-to-end user support
• Monitor open and pending incidents and communicate progress to users
• Maintain high customer service and adhere to service management principles
• Assign, monitor, and close service desk tickets
• Maintain accurate ticket records and monitor technician task progress

Explore IT Service Desk Agent at Power International Holding. Review requirements and application details.