Agent

• Support NGL agents and key accounts, including agencies, funeral homes and sales organizations
• Handle incoming and outbound calls, assigned email boxes and internal processing work
• Partner with Contracting, Commissions, Processing, Claims, Sales and Legal teams
• Strive for one-contact resolution and explain or promote incentive campaigns, products, forms and processes
• Maintain service levels of 90% or above on Agent Solutions phone lines and service boxes
• Maintain Agent Support group service levels of 90% or above and adjust coverage schedules as needed
• Maintain individual adjusted service availability of 90% or above
• Maintain an average individual call quality score of 85%
• Handle at least 60 contacts daily accurately and efficiently
• Take detailed phone messages and document conversations in the Customer Relationship Management tool
• Escalate situations and recommend courses of action
• Advise team leadership of concerns, training opportunities and trends
• Resolve questions about licensing and contracting, commissions, new business, supplies, products, premiums, procedures, myNGLIC.com, reporting and compliance requirements
• Screen new agent leads and enter viable leads into lead software
• Administer and manage outbound support programs
• Evaluate pending applications and communicate requirements to agents
• Communicate and follow up on in-force policies
• Initiate CRM lead programs for the Sales team
• Provide guidance, feedback and professional communications to agents, field managers and NGL employees
• Monitor processes, guidelines and agent tools and suggest improvements
• Recommend updates to agent portals, NGL software, forms and applications
• Collaborate with teams to implement process and procedure improvements
• Update team procedures and guidelines for follow-up, availability and PTO coverage

Agent Solutions Coordinator

• Support right-of-way acquisition, land leasing, permitting, and construction support for oil and gas, wind, solar, and transmission projects
• Build trust and long-term positive relationships with clients and landowners
• Make independent decisions while working with landowners and project stakeholders
• Coordinate meetings with landowners and project stakeholders on site or mutually agreeable locations
• Negotiate and secure fee titles, easements, leases, licenses, permits, and ordinances
• Estimate potential damage areas before construction
• Perform land sales research
• Explain project scope, timelines, processes, contracts, financial agreements, and relevant information to landowners
• Provide regular status reports to project managers on land acquisition and permitting tasks
• Prepare agreement documents and permitting forms
• Represent the company at public meetings before municipalities, zoning boards, townships, and similar governmental organizations
• Work approximately 75% in the field and 25% in the office

Agent jobs in Wisconsin

Agent Solutions Coordinator

Right of Way Agent