Analyst

• Investigate and resolve assigned consumer, regulatory, and litigation support complaints
• Gather account data, transaction history, and customer communications
• Deliver accurate responses within defined SLA timelines
• Maintain complete case records in Salesforce, including investigation notes, resolution rationale, and customer correspondence
• Submit cases for QC review before closure
• Escalate complex or ambiguous cases to the Supervisor or Complaints Lead
• Flag recurring complaint patterns and potential process gaps to leadership
• Participate in calibration sessions, training, and nesting requirements
• Own assigned cases from intake through resolution

Analyst jobs in Luxembourg

Complaints Analyst III