Analyst

• Provide exceptional customer experience by handling merchant inquiries and issues via email, phone, and chat.
• Troubleshoot and resolve merchant payment issues, technical challenges, and account-related concerns.
• Collaborate with operations, product, and engineering teams to drive merchant issues to resolution.
• Educate merchants on platform features, payment processes, and best practices.
• Help maintain and improve merchant care support and continuously enhance service delivery.
• Rotate through early morning to night shift coverage windows to support seamless 24/7 operations.

Explore Analyst I, Merchant Care at Checkout.com. Review requirements and application details.