Analyst

• Support Learning Center operations for clinical teams, internal employees, and external clients
• Manage and optimize SharePoint environments
• Support training-related activities, including system access, documentation, and compliance tracking
• Design and maintain SharePoint-based solutions independently
• Assist with organizational projects and initiatives, including training, system deployments or enhancements, process development and documentation, validation/testing, and data migrations
• Participate in process improvements and assist with business redesign
• Monitor operational indicators, identify and escalate critical business issues
• Apply critical thinking and problem-solving to analyze impacts, communicate findings, and resolve issues
• Extract data from systems or applications
• Analyze operational metrics to identify exceptions, erroneous data, gaps, trends, and improvement opportunities
• Communicate metric findings
• Respond to end-user questions and requests with guidance or resolution
• Identify and appropriately route issues for escalation
• Document support issues to ensure resolution
• Assist with preparing and maintaining end-user training materials and job aids

Bus Process and Performance Analyst

• Analyze business scenarios and product requirements
• Communicate with international partners and customers
• Design new features and create functional specifications
• Evaluate backward compatibility of product changes and align requirements with stakeholders
• Drive end-to-end feature implementation
• Break down requirements into development tasks and coordinate implementation details
• Collaborate with external providers, including payment processors and service providers
• Work closely with developers, QA engineers, and technical writers
• Validate implemented features against specifications and perform acceptance testing
• Develop test plans and test scenarios, including edge cases such as data migration, invalid data, and high load
• Support maintenance activities, including handling support requests and verifying bug fixes

Analyst jobs in Serbia

Bus Process and Performance Analyst

Senior System Analyst – Payments