Application Support

• Lead and develop Application Support Analysts through day-to-day leadership, performance management, coaching, and development planning
• Coordinate offshore workloads, shift coverage, recruitment, onboarding, training, and handovers across locations and time zones
• Manage incidents and service requests within agreed SLAs
• Monitor ticket quality, workloads, service risks, and team performance
• Coordinate or support P1 and major incident resolution, including ownership, escalation, communication, and follow-up
• Provide technical guidance and escalation support across Linux, AWS, SQL, web applications, networking, and infrastructure
• Oversee monitoring, alerting, operational readiness, and support coverage to maintain system reliability
• Review incident trends and improve support processes, tooling, automation, and ITSM practices
• Maintain incident documentation, knowledge bases, troubleshooting guides, and operational procedures
• Build relationships with customers, UK-based colleagues, technical specialists, and senior stakeholders
• Prepare the team to support new products and technologies
• Maintain technical quality, customer service, governance, and service excellence
• Suggest process improvements and perform other related duties assigned by the client

Explore Application Support Team Lead at Buddle. Review requirements and application details.