Architect

• Learn how support currently operates by observing teams, identifying workarounds, and establishing baseline ticket volumes, categories, and bottlenecks
• Design the support model, including intake, ownership, escalation routing, functional and technical tiers, Oracle escalation, organizational placement, roles, capacity, coverage, and required skills
• Specify and test ServiceNow categorization, routing, priority, severity, service targets, and knowledge-article lifecycle processes
• Ensure the model works while Oracle Fusion Cloud and PeopleSoft 9.2 operate concurrently across migrated and non-migrated areas
• Track planned changes across live operations and delivery, define change-lane rules, and manage go-live pauses
• Produce process documentation, runbooks, escalation and RACI matrices, intake scripts, and training materials
• Support hypercare planning, define success measures, and transfer the operating model to the team that will run it

Service Delivery Architect

• Engage directly with end-users and stakeholders to understand problems, surface requirements, and define success criteria
• Design practical, scalable solution architectures aligned to business needs
• Build and iterate on solutions using AI-native development tools and workflows
• Own solutions from the first conversation through production deployment
• Shorten the cycle between problem identification and working software
• Identify opportunities to improve existing systems and workflows through AI-enabled solutions
• Independently gather requirements through direct end-user engagement
• Deliver solutions of moderate complexity with limited oversight
• Manage the delivery cycle from requirements through production
• Identify gaps in existing solutions and propose improvements
• Contribute to team standards and share learnings across the function

Architect jobs in Utah

Service Delivery Architect

Architect II, Solutions