Artificial Intelligence

• Design, build, configure, test, publish, and support approved AI agents using Bank-approved platforms and enterprise knowledge sources
• Partner with business units to evaluate AI use cases, clarify objectives, define scope, identify users, document outputs, and establish guardrails
• Develop and maintain agent instructions, prompts, knowledge source configurations, connectors, fallback responses, disclaimers, source citation requirements, and escalation instructions
• Perform structured testing, including expected answer testing, source grounding validation, boundary testing, unauthorized information request testing, hallucination checks, prompt injection or misuse testing, and user acceptance testing
• Review, test, and maintain AI agents or AI-enabled solutions created by other teams, citizen developers, vendors, or third parties
• Maintain the enterprise inventory of AI use cases, approved tools, published agents, owners, purposes, sources, risk classifications, review dates, test results, deployment status, exceptions, and retirement status
• Coordinate governance review and approval processes with Technology, Information Security, Model Risk Management, Legal, Compliance, Audit, Third Party Risk Management, and business owners
• Monitor published agents by reviewing usage, feedback, failed searches, inaccurate responses, escalation activity, knowledge source freshness, access issues, and operational indicators
• Create and maintain agent documentation covering purpose, scope, data sources, permissions, ownership, test evidence, change history, limitations, support procedures, and review records
• Maintain AI agents by updating instructions, refreshing knowledge sources, adjusting configurations, remediating defects, retiring outdated agents, and documenting approved changes
• Develop metrics, dashboards, and management reporting related to AI use cases, adoption, feedback, performance, controls, remediation, and AI maturity
• Support AI awareness, training, and enablement activities
• Identify opportunities to use AI to improve efficiency, knowledge retrieval, quality control, and business outcomes while maintaining human oversight
• Stay current on AI platforms, agent design, governance, security, vendor capabilities, and emerging responsible-AI risks
• Participate in required compliance training and perform other assigned duties

Explore AI Development and Enablement Analyst at United Community Bank. Review requirements and application details.