Assistant

• Provide business insight through metrics, reporting, and variance analysis coming from in-depth analysis.
• Prepare, develop, and analyze daily, weekly, and monthly reports and presentations on Key Performance Indicators and other key statistical data in call center inbound/customer service programs.
• Perform market analysis to support business decision making.
• Run and analyze reports and make recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Analyze and present relevant data in easy-to-understand formats, dashboards, or file automation to aid timely decision making, provide insightful discoveries and recommendations, and optimize processes.
• Undertake other duties assigned by management within the category of employment and for effective implementation, maintenance, and continual improvement of TDCX's Quality Management System.

Explore Business Analytics Assistant at TDCX. Review requirements and application details.