Associate

• Serve as a point of contact for assigned employees and provide holistic case management services
• Review documentation to adjudicate leaves in compliance with leave plans, federal and state laws, and benefit plans
• Leverage duration guidelines, best-practice tools and resources to oversee leave events
• Assess and adjust case management plans to employees' changing needs
• Address and respond to sensitive situations
• Troubleshoot issues and remove barriers before, during or after leave events
• Respond to employee-impacting issues and ensure appropriate communication
• Identify and solve problems, sometimes with limited information
• Facilitate smooth return-to-work and ramp-back plans
• Ensure compliance with standard work, federal/state regulations and company policy
• Maintain accurate and timely system records and documentation
• Resolve HR issues received through the DLS phone system
• Use the case management system to document and track every call accurately
• Encourage employees to use available self-service tools
• Research and train on governing labor laws
• Handle confidential and sensitive information with integrity and ethical behavior
• Apply analytical and critical-thinking skills to support continuous improvement
• Provide high-quality customer service in a fast-paced HR environment

Explore Disability and Leave Services Associate – Contract at Sutherland. Review requirements and application details.