Benefits Specialist

• Improves participant decision-making by advising participants on plan provisions
• Responds to client-specific inquiries via telephone and web correspondence
• Completes transactions related to customer inquiries with limited supervision
• Meets timeliness and accuracy standards
• Documents calls with detailed notes in the case management system
• Completes callbacks promptly and escalates as appropriate
• Adheres to call center metrics and established procedures
• Explains appropriate participant forms and guides completion
• Performs other duties as assigned
• Complies with all policies and standards

Benefits Specialist jobs in Alaska

Participant Benefits Services Specialist