Business Analyst

• Execute critical and complex processes
• Identify business problems and collaborate with business partners in product, technology, and Operations to resolve issues
• Analyze, evaluate, and identify opportunities for process improvement through scalable technology solutions
• Perform complex data analysis, reporting, and reconciliation of reported Health and Welfare product service issues through XTRAC
• Research and resolve moderately complex issues by referring to client plan rules and procedures
• Perform root-cause analysis to identify gaps, trends, and potential interim solutions
• Develop supporting resources for interim solutions as needed
• Assist and coach the broader virtual team
• Identify opportunities to drive scale through automation
• Collaborate with peers and leadership on process improvements, procedure enhancements, and customer service improvements
• Build deep understanding of systems, products, and the organization
• Develop strong working relationships with business partners and coworkers

Explore Business Analyst – Financial & Critical Processes at Fidelity Investments. Review requirements and application details.