Business Analyst

• Partner with business, technology, and functional stakeholders to understand processes, pain points, objectives, and technology needs
• Lead requirements discovery through interviews, workshops, process reviews, and analysis of existing systems and documentation
• Elicit, analyze, document, and validate business, functional, and non-functional requirements
• Translate business needs into requirements, process flows, use cases, epics, user stories, and acceptance criteria
• Identify and document business rules, exceptions, dependencies, assumptions, and gaps
• Facilitate requirements walkthroughs, stakeholder alignment, and validation
• Maintain requirements traceability through design, development, testing, and deployment
• Support the design and implementation of business processes and capabilities within Microsoft Dynamics 365 CRM
• Partner with functional consultants, architects, developers, and integration teams to translate requirements into solution designs
• Assess requirements against standard Dynamics 365 capabilities and identify configuration, customization, integration, or process-change needs
• Support CRM capabilities including case management, customer service workflows, queues and routing, activities, customer/account information, and agent workflows
• Support functional analysis throughout the full SDLC, from discovery and design through development, testing, deployment, and stabilization
• Partner with product owners and delivery teams to refine and prioritize the backlog and participate in Agile ceremonies
• Clarify requirements during implementation and review delivered functionality against requirements and acceptance criteria
• Support functional and integration testing, defect triage, UAT scenarios/test cases, and business acceptance
• Support deployment readiness, release validation, cutover, and post-go-live stabilization
• Assess impacts of new functionality, configuration changes, integrations, and system migrations
• Serve as the bridge between business stakeholders and technical teams
• Facilitate workshops across functions, regions, and organizational levels
• Identify and communicate gaps, risks, dependencies, and escalation decisions
• Coordinate across workstreams and technology teams to ensure end-to-end requirements and dependencies are understood
• Maintain project documentation including requirements, process flows, business rules, data mappings, decision logs, and traceability artifacts

Business Analyst jobs in Latin America

Technical Business Analyst – Microsoft Dynamics 365 CRM