Business Operations

• Own the entire post-sale customer journey from deal close through month 12 and beyond
• Manage the onboarding pipeline from signed deal to fully live account
• Define and monitor activation and early-life customer health
• Define, measure and analyze retention and churn metrics
• Conduct root-cause analysis using funnels, cohorts, survival curves and leading indicators
• Map cross-team handoffs, redesign processes, run experiments and measure impact
• Build dashboards, alerts and workflow tools using Claude and other AI coding tools
• Write SQL, reconcile data sources and build analytical models
• Collaborate with sales, recruiting, customer success, finance, product and Philippines operations teams
• Drive change through clarity and evidence without necessarily having direct authority
• Report weekly to leadership on pipeline, activation and retention health
• Establish customer-journey maps, data access and trusted metric baselines within the first 30 days
• Identify high-impact opportunities, launch interventions and ship initial tools within the first 60 days
• Demonstrate measurable improvement in a core metric and establish a weekly operating cadence within the first 90 days

Explore Business Operations Lead – Customer Lifecycle at Wing Assistant. Review requirements and application details.