Call Center Representative

• Help customers rapidly achieve business outcomes through Zendesk’s Contact Center capabilities
• Drive adoption, optimization, and measurable value from Zendesk Contact Center products
• Help customers transform contact center operations, realize ROI, and build long-term relationships supporting retention and growth
• Advise executives, operations leaders, administrators, and IT teams
• Implement and optimize routing, inbound and outbound call strategies, IVR, automated experiences, call center wallboards and analytics, Co-pilot, and Voice AI
• Lead workshops, best-practice sharing, success planning, and health checks
• Serve as the Contact Center specialist aligned with broader CSM account teams
• Partner with Professional Services during onboarding to define requirements and objectives and minimize time-to-value
• Surface customer insights and feedback to Product, Engineering, and GTM teams
• Connect product adoption to outcomes using benchmarking, data storytelling, and quantified ROI
• Collaborate with Sales, Renewals, and Services to identify opportunities, mitigate risks, and drive retention and growth
• Prepare and deliver Quarterly Business Reviews focused on Contact Center value and ROI

Call Center Representative jobs in Australia

Contact Center Success Specialist