Call Center Representative

• Manage a high volume of inbound customer calls
• Educate customers on policy provisions
• Interpret financial and non-financial information
• Investigate transaction or policy/certificate change statuses
• Address questions and resolve customer issues
• Facilitate policy changes as needed
• Generate timely, customer-focused leads for sales representatives
• Manage peer calls through the Help Line
• Provide one-on-one or small-group training and coaching to colleagues
• Diagnose and resolve customer issues in a timely, professional manner
• Demonstrate empathy and professionalism in customer interactions
• Maintain accurate records of all customer interactions
• Meet or exceed performance targets for Efficiency, Quality, Attendance, Adherence, and Cross Sales

Call Center Representative jobs in Iowa

Contact Center Representative II