Call Center Representative

• Handle inbound claims-related calls for ILI and Annuities, providing accurate, timely, and compassionate customer service
• Support policyholders, beneficiaries, insureds, financial professionals, field partners, and internal associates throughout the claims journey
• Explain claim processes, documentation requirements, claim status, expected next steps, and applicable procedures in clear, customer-friendly language
• Research and resolve inquiries using multiple systems, contract information, claim records, procedures, and supporting documentation
• Navigate between ILI and Annuities products and processes while maintaining accuracy and service quality
• Document customer interactions and actions thoroughly and accurately in designated systems
• Complete applicable service requests, referrals, and routine transactions within established authority and procedures
• Identify missing information, discrepancies, or situations requiring additional research and coordinate with appropriate claims or business partners
• Recognize complex, sensitive, or higher-risk situations and escalate them appropriately
• Protect confidential customer, beneficiary, and financial information by following privacy, authentication, and information-security requirements
• Demonstrate empathy and professionalism when assisting beneficiaries and customers experiencing difficult circumstances
• Maintain current knowledge of products, claims procedures, systems, regulatory requirements, and operational changes through training and ongoing development
• Contribute to a collaborative contact center environment by sharing knowledge, identifying recurring customer issues, and supporting continuous improvement of the claims experience

Explore Claims Contact Center Associate – 3pm-11pm at Prudential Financial. Review requirements and application details.