Call Center Representative

• Ensure effective service to members/insureds and manage people, operations, and projects for the work group
• Implement and manage achievement of the strategic business plan
• Apply principles and best practices to achieve member satisfaction, productivity, and corporate leadership goals
• Sustain a continuous learning environment focused on job knowledge, customer service skills, and workplace safety
• Assume responsibility for service and operational activities during the Team Manager's absence
• Coach and develop team members through continual education and enrichment
• Communicate with team members through individual and group meetings
• Foster employee satisfaction, development, growth, retention, and adherence to company culture and values
• Identify training needs, ensure training delivery, review training effectiveness, and recommend enhancements
• Direct staff handling of member service issues and resolve escalated conflicts, special service needs, dissatisfaction, payment issues, contract station obligations, and adverse service conditions
• Interview, screen, hire, promote, and terminate team members; review staffing changes
• Prepare and conduct performance appraisals and take corrective action when necessary
• Ensure compliance with Club policies, safety procedures, and federal and state labor laws
• Analyze operating activities and report to management
• Participate in committees and special projects recommending changes to operating methods, business plans, and training curriculum
• Support leadership development through annual Leadership Development Units
• Participate in live call taking, development, training, and local contingency and disaster-readiness planning
• Exercise discretion and independent judgment in promotions, coaching, culture implementation, project participation, and escalated issue resolution

Call Center Representative jobs in Maine

Call Center Supervisor