Call Center Representative

• Design, implement, and support Cisco Contact Center solutions including UCCE, CVP, Google Dialogflow CX, and Webex Contact Center
• Partner with business stakeholders to gather requirements, analyze customer experience needs, and translate business objectives into technical solutions
• Design and implement IVR, self-service, routing, and customer engagement solutions
• Design, implement, and support conversational AI and deterministic routing solutions
• Develop and maintain integrations between contact center platforms and enterprise systems, including CRM, authentication, customer data, fraud prevention, and third-party digital engagement solutions
• Collaborate with application development teams, architects, and vendors on customer experience enhancements and contact center modernization initiatives
• Support migration from traditional IVR technologies to AI-driven conversational experiences and intelligent virtual agents
• Deploy and optimize voice biometrics, fraud detection, authentication, and caller verification technologies
• Participate in testing, validation, deployment planning, and production readiness activities
• Provide technical expertise across contact center technologies, IVR design, and customer experience best practices

Explore Contact Center Engineer at Ameriprise Financial Services, LLC. Review requirements and application details.