Care Advocate

• Conduct outreach to members in the community to identify care gaps and connect them with appropriate healthcare services and resources.
• Perform home visits or community-based assessments to evaluate member needs and identify social determinants of health.
• Facilitate care coordination and help members navigate healthcare and social service systems.
• Assist with scheduling appointments, understanding care plans, and accessing benefits or entitlements.
• Collaborate with providers by sharing quality performance data, including HEDIS and CAHPS, and supporting improvement initiatives.
• Educate members on preventive care, chronic condition management, and community resources.
• Document member interactions, care gap closures, and referrals in appropriate systems.
• Partner with Quality, Care Management, Provider Relations, and other internal departments.
• Monitor and report on outreach effectiveness and care gap closure metrics.
• Participate in seasonal campaigns and quality initiatives.
• Serve as a community ambassador and build relationships with local organizations and stakeholders.
• Perform other duties as assigned and comply with organizational policies and standards.

Explore Quality Care Advocate at Centene Corporation. Review requirements and application details.