Chief Technology Officer

• Act as the client liaison for assigned clients and own the post-sales client lifecycle
• Conduct client onboarding meetings and explain the WEBIT onboarding and Help Desk processes
• Plan, communicate, and set expectations for remediation projects
• Coordinate with Field Team, Help Desk, Impact departments, and Sales on client projects and Technology Business Reviews
• Maintain accurate client management documentation
• Prepare monthly ticket entry reports for assigned clients
• Lead technical discussions with clients and align technology with business objectives
• Review final pre-sales proposal documents for fit with WEBIT offerings
• Manage client relationships, goals, and expectations
• Create and review technical project plans
• Review RMM reports and provide client-facing IT informational reports
• Analyze reports for trends, commonalities, and best practices and explain findings to clients
• Provide licensing guidelines and partner offerings
• Plan and implement client management and maintenance plans covering patching, application updates, antivirus profiles, workstation cleanup, Active Directory, and network documentation
• Review, validate, and edit client documentation in the IT Glue database
• Participate in training and certification activities
• Develop customer and vendor relationships
• Outline long-term technology goals for assigned clients
• Help improve and advance the vCIO role and WEBIT team initiatives
• Stay current with IT trends, standards, solutions, services, and technologies

Explore Chief Information Officer at WEBIT Services. Review requirements and application details.